Refund and Returns Policy

We aim to ensure customer satisfaction while maintaining product quality.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• You received the wrong item

Conditions:

• Request must be made within 3–7 days of delivery
• Product must be unused and in original packaging

2. Non-Returnable Items

Due to hygiene and safety reasons:

• Opened or used herbal products are not eligible for return

3. Refund Process

• Once your return is approved, refunds are processed within 5–10 business days
• Refunds will be issued via the original payment method

4. Exchange Policy

• Exchanges are allowed only for defective or incorrect items
• Subject to product availability

5. Shipping Costs

• Customers may need to bear return shipping costs (unless error is ours)

6. Order Cancellation

• Orders can be canceled within 24 hours of placing the order
• Once shipped, cancellation is not possible